Clinic Patient Access Representative

Allina Health • Buffalo, NY

18h • $22 - $30 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Clinic Patient Access Representative provides patient access and scheduling support for new and established patients and serves as a liaison for patients, families, providers, and staff regarding access and service-related questions. The role is a 1.0 FTE position with an 8-hour day shift, 40 hours per week, and no weekend rotation.

The representative coordinates appointments and related services, records, and patient information; responds to access, billing, and service inquiries; and helps address patient complaints and access concerns. The role also supports patient account updates and documents interactions in the electronic medical record. Additional work may include prior authorizations, referrals, specialty scheduling, and managing assigned work queues.

The listed base pay range is $22.04 to $30.01 per hour. Starting pay may vary based on factors including experience, education, and applicable union agreement. Shift, weekend, and other differentials may be available for certain shifts or work. Benefits include medical and dental coverage, PTO/time away, retirement savings plans, life insurance, short- and long-term disability, voluntary benefits, tuition reimbursement or continuing medical education as applicable, student loan support resources, and well-being resources. Benefit eligibility and offerings depend on FTE and union representation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• At least 2 years of experience as a medical receptionist in healthcare or in another customer service position.
• At least 2 years of basic medical terminology experience.

Nice To Haves

• High school diploma or GED.
• Vocational or technical training from a healthcare program.

Responsibilities

• Provides scheduling support and coordinates appointments.
• Schedules appointments for services within or outside the health system according to established guidelines.
• Coordinates required services, medical records, relevant patient information, and education materials.
• Serves as an in-clinic resource for patients, families, providers, and staff with scheduling, billing, and service questions.
• Processes incoming calls and correspondence about access, billing, or services.
• Facilitates billing-related requests, such as price estimates or itemized statements.
• Provides first resolution for patient complaints and access concerns.
• Assists with patient account updates, including demographic and insurance information.
• Documents patient interactions accurately in the electronic medical record.
• May complete prior authorizations and referrals, perform specialty scheduling, and manage assigned work queues.
• Performs other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed