Patient Access Representative- Contingent

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

The Patient Access Representative ensures Patient Access workloads move through the system in a timely manner. The role coordinates departmental needs with staff and assigns workloads so patients are registered promptly and their information is collected completely and accurately. It monitors workload and quality, supports staff, helps improve workflows, and assists with training and scheduling.

Requirements

• Associate’s degree or equivalent experience.
• Two years of experience in scheduling, billing, registration, insurance authorization, or customer service.
• Ability to interact effectively with peers in problem solving.
• Teamwork, cooperation, and a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
• Strong professional demeanor and ability to rapidly establish credibility and rapport with staff and customers.
• Ability to escalate situations to leadership as appropriate.

Nice To Haves

• Experience in a healthcare environment.

Responsibilities

• Monitor Patient Access Representatives’ workload hour by hour to ensure tasks are completed accurately and on time.
• Support line staff by answering immediate questions and serving in a supervisory capacity as appropriate.
• Assist the Supervisor in identifying improvement opportunities and determining approaches for workflow and special projects.
• Ensure scheduled patients are accurately pre-registered and managed care requirements are met before arrival.
• Assist with training new Patient Access staff and maintain staff work schedules.
• Ensure staff have appropriate tools available and that the tools are functioning properly.
• Maintain work queues, monitor quality and productivity, and report findings to the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree