Patient Access Representative- Contingent

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This is a contingent, non-benefits-eligible role. Workdays vary, with scheduled hours between 9:00 p.m. and 7:30 a.m. The first two weeks of training are Monday through Friday, 8:00 a.m. to 4:30 p.m.

The role provides customer service to patients and families, interviews and registers patients, and obtains accurate demographic, insurance, and physician information. The representative checks insurance eligibility and pre-certification and referral requirements, communicates differences and requirements to patients, and refers self-pay patients to financial assistance when applicable. The position also involves communication with departments and clinical staff, and assisting with shadowing or precepting new employees.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and the ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Nice To Haves

• Associate's degree.
• One year of health care experience.
• CPR certification, based on the position and as determined by the manager.

Responsibilities

• Greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.
• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to confirm eligibility for the indicated insurance and communicate differences to the customer.
• Screen registrations for insurance pre-certification and physician referral requirements, and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED