Patient Access Representative- Contingent

Nationwide Children's Hospital • Columbus, OH

6d

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. This contingent, non-benefits-eligible role has varying workdays and hours between 9:00 p.m. and 7:30 a.m. The first two weeks of training are Monday through Friday, 8:00 a.m. to 4:30 p.m.

The representative provides customer service to patients and families, interviews and registers patients, verifies registration information and insurance eligibility, and communicates insurance, pre-certification, and referral requirements. The role also helps identify self-pay patients and refer them to financial assistance when applicable, maintains communication with relevant departments and clinical staff, and assists with shadowing or precepting new employees.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Nice To Haves

• Associate's degree.
• One year of health care experience.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registrations.
• Screen customer data to verify eligibility for the indicated insurance and communicate discrepancies to the customer.
• Screen registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Education Level: High school or GED