Patient Access Representative- Contingent

Nationwide Children's Hospital • Columbus, OH

7d

About The Position

The Patient Access Representative ensures Patient Access work flows through the system in a timely manner. The role coordinates departmental needs with staff and assigns workloads to support timely patient registration and complete, accurate information collection.

The position monitors workload and quality, supports staff with immediate questions, assists with workflow improvements and special projects, and helps ensure scheduled patients are accurately pre-registered and managed care requirements are met before arrival. It also assists with staff training, scheduling, and ensuring staff have properly functioning tools.

Requirements

• Associate's degree or equivalent experience.
• Two years of experience in scheduling, billing, registration, insurance authorization, or customer service.
• Demonstrated ability to interact effectively with peers in problem solving.
• Teamwork, cooperation, and a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
• Strong professional demeanor and ability to rapidly establish credibility and rapport with staff and customers.
• Ability to escalate situations to leadership as appropriate.

Nice To Haves

• Experience in a healthcare environment.

Responsibilities

• Monitor Patient Access Representatives’ workload hour by hour to ensure tasks are completed accurately and on time.
• Support line staff by answering immediate questions and serve in a supervisory capacity as appropriate.
• Assist the Supervisor in identifying improvement opportunities and determining approaches to workflow and special projects.
• Ensure scheduled patients are accurately pre-registered and managed care requirements are met before arrival.
• Assist in training new Patient Access staff and maintain staff work schedules.
• Ensure staff have appropriate tools available and that the tools are working properly.
• Maintain WQs, monitor quality and productivity, and report findings to the Supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree