Patient Access Representative - DFMC

Essentia Health • Duluth, MN

7d

About The Position

The Patient Access Representative greets customers and facilitates patient registration in a timely, professional, and courteous manner. Through face-to-face and virtual interactions, the representative interviews patients or their representatives and obtains demographic and financial information needed for appropriate care and compliant, accurate patient registration and billing. The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers.

The representative completes patient checkout, schedules follow-up appointments in accordance with physician orders, and provides patients with cost estimates and itineraries for upcoming appointments. The role works as part of a care team with support and clinical staff to promote customer service and clinical outcomes.

Requirements

• Previous patient access representative or scheduling experience is preferred.

Nice To Haves

• Previous patient access representative or scheduling experience.

Responsibilities

• Identify, register, and schedule patients; provide after-visit summaries with estimates; complete patient checkout; schedule appointments, procedures, and laboratory services; and obtain required patient signatures and documents.
• Complete pre-registration for patients calling to schedule appointments, including updating guarantor information and verifying insurance eligibility.
• Coordinate scheduling of patient services, including ancillary and procedure scheduling.
• Handle incoming calls, follow-up and referral work queues, and ticket scheduling.
• Accurately enter data into the permanent electronic health record while speaking with patients.
• Work with support and clinical staff as part of a care team to provide optimal customer service and clinical outcomes.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed