Patient Access Representative - DFMC

Essentia Health • Duluth, MN

8d • $18 - $26

About The Position

The Patient Access Representative greets customers and facilitates patient registration in a timely, professional, and courteous manner. Through face-to-face and virtual interactions, the representative interviews patients or their representatives and obtains demographic and financial information needed for appropriate care and compliant, accurate registration and billing. The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. It also includes completing patient checkout, scheduling follow-up appointments according to physician orders, and providing cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous patient access representative or scheduling experience.

Responsibilities

• Identify, register, and schedule patients; provide after-visit summaries with estimates; complete patient checkout; schedule appointments, procedures, and lab services; and obtain required patient signatures and documents.
• Complete pre-registration for patients calling to schedule appointments, including updating guarantor information and verifying insurance eligibility.
• Coordinate scheduling of patient services, including ancillary services and procedures.
• Handle incoming calls, follow-up and referral work queues, and ticket scheduling.
• Accurately enter information into the permanent electronic health record while speaking with patients.
• Work with support staff and clinical staff as part of a care team to provide optimal customer service and clinical outcomes.
• Schedule follow-up appointments according to physician orders and provide patients with cost estimates and itineraries for upcoming appointments.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed