Patient Access Representative

Geisinger • Danville, PA

10d • Onsite

About The Position

The Patient Access Representative provides front-line support for the department by coordinating and performing office activities effectively and efficiently. The representative greets and registers patients, supports patient check-out, and schedules future appointments as applicable. This role verifies patient information, assists with financial and insurance processes, manages appointment-related communications, and supports referrals and medical record activities. Work is typically performed in an office environment. The position is scheduled for 40 hours per week, with day shifts and rotating start and end times between 6:45 a.m. and 5:00 p.m.

Requirements

• High school diploma or equivalent (GED).
• Skills in clerical work, communication, customer service, and office politics and confidentiality.
• Accountability for job-specific obligations and compliance with organizational policies and procedures.

Nice To Haves

• At least one year of related work experience (preferred).

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance-ranking guidelines to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
• Provide required disclosures and privacy information and obtain legal and financial signatures.
• Explain financial obligations, notify patients or guarantors of anticipated responsibility for copays, deductibles, or coinsurance, and collect fees when appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
• Process multi-channel messages regarding appointment, referral, prescription, and complaint requests from patients or physicians.
• Post cash according to department guidelines.
• Work independently through work queues to ensure timely account resolution.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Maintain patient recall and reschedule lists.

Benefits

• Health, dental, and vision benefits starting on day one.
• Three medical plan choices, including an expanded network for out-of-area employees and dependents.
• Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
• Company-paid life insurance and short- and long-term disability coverage.
• 401(k) plan with automatic Geisinger contributions.
• Paid time off plan with opportunities to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program with a financial incentive.
• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED