Patient Access Representative | Full Time - 40 hrs/week

Sanford Health•Weston, WI

19h

About The Position

The Patient Access Representative (PAR) performs patient registration and/or scheduling, depending on the location and setting, along with other assigned duties. In registration, the PAR greets patients, verifies demographic information, completes related paperwork, creates electronic files, scans and routes documents, explains paperwork, obtains signatures, establishes financial responsibility, and collects payments. The role may also resolve registration work-queue issues, including errors and denied insurance claims, and maintain registration data. In scheduling, the PAR arranges patient appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and connects them with additional resources. The PAR collaborates with nursing staff and providers to coordinate appointments and may maintain provider schedules and manage work queues, recalls, and waitlists. The role uses multi-line telephones and may include switchboard duties, such as calling codes and paging providers. Additional responsibilities vary by setting and may include chart preparation, financial assistance coordination, visit tracking, account and health information management, reporting, assessment administration, telehealth coordination, charge entry and verification, appointment reminder calls, hospital admissions, copying and faxing documents, and ordering supplies. The PAR also mentors new representatives and other staff, maintains confidentiality, and contributes to a respectful, cooperative team environment while working independently as needed. The position requires strong customer service, empathy, medical terminology knowledge, and professional written communication.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience desired.
BLS may be required for certain locations and/or settings.

Responsibilities

Greet patients and verify demographic information for accurate registration and scheduling.
Complete registration paperwork, create electronic files, and scan and route forms and documents.
Explain required paperwork and obtain patient signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account payments.
Resolve registration work-queue issues, including errors and denied insurance claims, and maintain registration data.
Schedule appointments and procedures, coordinate referrals, conduct pre-authorization, and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Coordinate appointments with nursing staff and providers; potentially maintain provider schedules and manage work queues, recalls, and waitlists.
Operate multi-line telephones and, depending on the setting, perform switchboard duties such as calling codes and paging providers.
Perform setting-dependent duties such as chart preparation, financial assistance coordination, visit tracking, account and health information management, reporting, assessment administration, telehealth coordination, charge entry and verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.