Patient Access Representative | Mitchell Pediatrics Clinic | 32 hrs/week

Sanford Health•Mitchell, SD

About The Position

Sanford Health is seeking a Patient Access Representative to join its patient access team at Mitchell Pediatrics Clinic, a busy practice with Pediatrics, Family Medicine, Internal Medicine, and OBGYN departments. The representative is often the first point of contact for patients and provides customer service by phone and in the clinic, helping create a welcoming and safe environment and a positive patient experience. The role includes patient registration, scheduling and coordinating appointments, and other administrative and patient-support duties. The position is scheduled for 32 hours per week on 8-hour day shifts.

Requirements

One year of work experience; preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with arrangements according to applicable policies and procedures, and collect co-payments, pre-payments, and account-balance payments.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admission and office duties such as making copies or sending faxes.