Patient Access Representative | Mitchell Pediatrics Clinic | 32 hrs/week

Sanford Health•Mitchell, SD

4d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative to join the patient access team at Mitchell Pediatrics Clinic, a small, busy practice with Pediatrics, Family Medicine, Internal Medicine, and OBGYN departments. The role provides customer service to patients and serves as a first point of contact, helping create a welcoming and safe experience in person and by phone. The representative supports patient registration and scheduling, including verifying demographics, handling paperwork and signatures, arranging financial responsibility and payments, coordinating appointments and referrals, and checking patients in and out. Additional duties may include chart preparation, patient financial assistance, visit and health information tracking, telemedicine coordination, reminder calls, hospital admission tasks, and general office support.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and health information management on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admission and office duties such as copying and sending faxes, as needed.