Patient Access Representative - Carnes Primary Care - MUSCP

Medical University of South Carolina•Summerville, SC

23h

About The Position

The Patient Access Representative greets and welcomes patients and families in person and by telephone, and helps optimize the patient experience and clinic efficiency by scheduling appointments appropriately. The role maintains patient accounts by accurately obtaining, recording, and updating personal, demographic, insurance, and financial information; collects co-pays and prior patient balances; and protects confidential information. It also includes customer service, distributing messages, ancillary scheduling, and managing referrals, with interaction across care teams and people from diverse cultures and backgrounds. The representative completes pre-registration and registration processes while meeting standard productivity metrics, completes regulatory and compliance forms, and carries out verification and payment workflows. This includes screening for potential funding sources and setting patient expectations regarding reimbursement. The role requires a commitment to positive patient and family experiences and excellent customer service.

Requirements

High school diploma or equivalent (GED).
One year of customer service experience.
Ability to perform the job functions while standing, walking, and sitting.
Ability to bend at the waist, kneel, climb stairs, reach in all directions, and fully use both hands and legs.
Good finger dexterity and ability to perform repetitive motions with the hands, wrists, elbows, and shoulders.
Corrected 20/40 vision and ability to see and recognize objects both close at hand and at a distance.
Ability to work in a latex-safe environment and indoors.
Frequently lift and/or carry objects weighing approximately 20 pounds unassisted, and lift 15 pounds from 36 inches to overhead.
Infrequently work in dusty areas and confined or cramped spaces.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Greet and welcome patients and families in person and by telephone.
Schedule appointments appropriately to support patient experience and clinic efficiency.
Obtain, record, and update patient demographic, insurance, personal, and financial information.
Maintain patient accounts accurately and effectively.
Collect co-pays and prior patient balances.
Maintain the confidentiality of patients’ personal and financial information.
Provide customer service, distribute messages, schedule ancillary services, and manage referrals.
Complete pre-registration and registration processes while meeting productivity metrics.
Complete regulatory and compliance-related forms for visits.
Complete verification and payment workflows, screen for potential funding sources, and set patient expectations for reimbursement.
Interact with medical professionals and care team members from diverse cultures and backgrounds.