TEMPORARY Patient Access Representative (12 Week Assignment)

BAART Programs•Menlo Park, CA

138d•$20 - $21

About The Position

BAART Program is seeking a hard-working and conscientious Patient Access Representative / Patient Account Representative to perform administrative tasks with attention to detail. The role is primarily responsible for patient billing, including verifying invoice information, maintaining third-party billing records, and resolving billing and payment issues. This is a temporary, full-time assignment lasting 12 weeks. The position supports patient account and revenue-cycle operations, including insurance verification, authorization tracking, collections, record maintenance, and communication with patients and payers. It may also provide receptionist coverage as needed. BAART Program is an outpatient substance abuse treatment organization focused on providing high-quality care and supporting patients with opioid use disorder in achieving long-term recovery and an improved quality of life.

Requirements

High school diploma or equivalent.
At least 2 years of prior experience in a medical office setting.
Excellent customer service and professional public presentation skills, including telephone etiquette.
Knowledge of medical insurance claims procedures, documentation, and records maintenance.
Knowledge of medical billing procedures and ability to gather and compile data into reports.
Proficiency in basic PC skills.
Ability to communicate effectively orally and in writing.
Ability to work independently with little supervision.
Ability to understand and follow oral and written directions and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
Ability to work with a diverse population, manage stressful situations, and provide excellent customer service.
Satisfactory drug screen and criminal background check.

Nice To Haves

2–4 years of experience with Medicaid, PAC, and commercial insurance.
Microsoft Word and Excel proficiency.

Responsibilities

Review, maintain, and process fiscal/account records and transactions related to patient accounts.
Verify insurance benefits and billing information by terminal and/or telephone; annotate accounts with insurance coverage and estimated patient shares.
Contact third-party payers, including insurance providers and state and federal agencies, regarding payment after billing.
Resolve payment, billing, and authorization-process issues.
Reconcile money collected each day.
Forward information as appropriate to expedite payment.
Maintain accurate accounts, including required signatures, proper account annotations, current demographics, and correspondence.
Ensure completion of pre-authorization processes through inquiry and referral to a clinician.
Monitor insurance authorizations and claim rejections.
Maintain fiscal records and worksheets for calculations, extensions, and verifications related to assigned patient accounts.
Perform tasks consistent with authorization and billing requirements.
Contact patients regarding account payments or payment arrangements in accordance with current policy.
Manage revenue-cycle activity, production logs, balances, and collections for self-pay clients.
Maintain confidentiality of patient records.
Assist with archiving discharged files.
Respond appropriately to account-information requests from payers, attorneys, and others.
Provide receptionist backup as needed, including checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
Perform other duties as assigned.