PRN- Patient Access Representative-BMC Pt Access
Carle Health•Normal, IL
About The Position
Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Screens, schedules, and directs patients to appropriate providers and services. Presents a positive image of Carle and informs patients about Carle services so they can use and benefit from them, both by telephone and face-to-face. Checks patients in for scheduled appointments and facilitates upfront collection of copayments.
Requirements
- Related-field work experience.
Responsibilities
- Accurately and efficiently completes registration for new and existing patients.
- Checks patients in upon arrival for scheduled appointments.
- Explains and completes registration and admitting forms.
- Obtains signatures from patients and policyholders.
- Explains and obtains patient signatures for Consents, Assignment of Benefits, ABNs, and Notices of Non-Coverage.
- Performs cash drawer management tasks, including collecting copayments.
- Requests, locates, sends, and receives patient medical records as needed.
- Uses computer applications common to the desk areas.
- Receives incoming telephone calls.
- Checks patients out promptly and in a friendly manner.
- Demonstrates customer service excellence in accordance with Carle policy.
- Adheres to and enforces Carle policies and procedures, including Carle Foundation Administrative and Departmental policies and procedures.
- Attends meetings to enhance knowledge.
- Performs other duties as assigned.
- Demonstrates competency in all aspects of the Patient Services Representative role.
- Suggests ways to improve processes.
Benefits
- Comprehensive benefits package; specific benefits are not listed in the posting.
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Education Level
No Education Listed
