Patient Access Representative- PRN

Southern Illinois Healthcare•Herrin, IL

1d•$18 - $27

About The Position

The Patient Access Representative facilitates and completes the registration process system-wide. The role interviews incoming patients, reviews pre-registration information, enters registration information, verifies insurance, collects payments as required, and provides point-of-service assistance to various service lines to help physicians and patients move through the system for appropriate care. The position is PRN. The SAR II designation includes additional responsibilities for educating, monitoring the performance of, and orienting new staff members, as well as meeting and exceeding productivity and quality standards.

Requirements

High school diploma or equivalent.
One year of technical experience.
Basic knowledge of medical terminology.
Typing speed of at least 40 words per minute.

Responsibilities

Follow registration policies and procedures to accurately identify patients and insurance coverage and obtain required signatures where applicable.
Review physician orders for required components and contact the physician’s office for a new order when an order is incomplete.
Contact or refer to the appropriate individual or department to provide information needed to financially secure an account.
Identify self-pay HAP patients, offer the brochure, and obtain required signatures.
Screen ABNs for medical necessity, explain ABNs to patients, obtain signatures, and review documents for completeness.
Perform quality assurance of daily registrations.
Collect emergency department copayments, balance cash and credit card payments, and complete a daily shift summary form.
Provide point-of-service assistance for system-wide service lines by performing tasks that facilitate information sharing.
For SAR II: educate, monitor the performance of, and orient new staff members.
For SAR II: meet and exceed productivity and quality standards.