Patient Access Representative Sr
About The Position
At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging. As our Patient Access Representative Sr, you will serve as a critical member of our revenue cycle team, ensuring operational excellence across emergency, admitting, and main registration departments. You will act as a subject matter expert, providing guidance to team members while managing complex encounter scenarios and non-standard workflows. By fostering a culture of accountability and relationship-based care, you will play a key role in maintaining patient throughput and supporting our organization’s mission to provide compassionate, high-quality healthcare. Every day you will utilize advanced systems to verify insurance eligibility, conduct benefits reviews, and clearly communicate financial responsibilities to patients. You will handle complex documentation, resolve registration discrepancies, and collaborate with clinical and revenue cycle partners to eliminate delays in care. Your daily workflow involves flexing across various access points to support high-acuity periods, ensuring all administrative processes are performed with precision, regulatory compliance, and a strong commitment to privacy standards.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
- 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
- Experience with insurance verification, benefits review, and/or registration workflows required.
Nice To Haves
- Possess proficiency in insurance verification and benefits review, paired with the analytical skills needed to navigate complex registration scenarios.
- Collaborative professional who can provide informal leadership to peers.
- Communicate effectively with diverse teams.
- Maintain the highest ethical standards while delivering efficient, patient-centered service.
Responsibilities
- Serve as a critical member of our revenue cycle team, ensuring operational excellence across emergency, admitting, and main registration departments.
- Act as a subject matter expert, providing guidance to team members while managing complex encounter scenarios and non-standard workflows.
- Foster a culture of accountability and relationship-based care.
- Maintain patient throughput and support the organization’s mission to provide compassionate, high-quality healthcare.
- Utilize advanced systems to verify insurance eligibility, conduct benefits reviews, and clearly communicate financial responsibilities to patients.
- Handle complex documentation, resolve registration discrepancies, and collaborate with clinical and revenue cycle partners to eliminate delays in care.
- Flex across various access points to support high-acuity periods, ensuring all administrative processes are performed with precision, regulatory compliance, and a strong commitment to privacy standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
