Patient Access Representative Sr

CHI Health Creighton University Medical Center - Bergan Mercy • Omaha, NE

1d • $18 - $26

About The Position

At CHI Health Creighton University Medical Center - Bergan Mercy, the Patient Access Representative Sr is a critical member of the revenue cycle team, supporting operational excellence across emergency, admitting, and main registration departments. The role serves as a subject matter expert, guides team members, manages complex encounter scenarios and non-standard workflows, and helps maintain patient throughput while supporting compassionate, high-quality healthcare.

Daily work includes verifying insurance eligibility, reviewing benefits, and clearly communicating financial responsibilities to patients. The representative handles complex documentation, resolves registration discrepancies, and collaborates with clinical and revenue cycle partners to prevent delays in care. The role flexes across access points during high-acuity periods and ensures administrative processes are completed accurately, in compliance with regulations, and in accordance with privacy standards.

Requirements

• High school diploma or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Proficiency in insurance verification and benefits review.
• Analytical skills to navigate complex registration scenarios.
• Ability to provide informal leadership to peers.
• Effective communication with diverse teams.
• High ethical standards and commitment to efficient, patient-centered service.

Responsibilities

• Support operations across emergency, admitting, and main registration departments.
• Serve as a subject matter expert and provide guidance to team members.
• Manage complex encounter scenarios and non-standard workflows.
• Help maintain patient throughput and support patient-centered care.
• Verify insurance eligibility and conduct benefits reviews.
• Communicate patients’ financial responsibilities clearly.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across access points to support high-acuity periods.
• Perform administrative processes accurately and in compliance with regulatory and privacy standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED