Patient Access Representative Sr

St. Anthony Hospital • Gig Harbor, WA

9d • $23 - $36

About The Position

The Senior Patient Access Representative performs patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registration and encounter scenarios involving insurance verification, benefits review, and communication about patient financial responsibility across varied payers.

The representative flexes across access points to maintain operational continuity during high-volume or high-acuity periods, serves as an informal resource to less experienced staff, and collaborates with internal departments, healthcare teams, patients, and families to identify and address access needs. The role requires sound problem-solving, confidence in supporting colleagues, and a commitment to relationship-based care.

Requirements

• High school diploma in General Studies or GED in General Studies.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine when to escalate complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Flex across access points, assist during high-volume or high-acuity periods, and ensure timely completion of patient access workflows.
• Provide informal guidance to PAR I staff on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.
• Collaborate with internal departments and the healthcare team, and work with patients and families to identify and address access needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED