Patient Access Representative Sr

CHI Health Immanuel•Omaha, NE

4d•$18 - $26

About The Position

The Patient Access Representative Sr is a member of the revenue cycle team supporting emergency, admitting, and main registration departments. The role serves as a subject matter expert, guides team members, manages complex encounter scenarios and non-standard workflows, and helps maintain patient throughput through accountability and relationship-based care. Responsibilities include verifying insurance eligibility, reviewing benefits, explaining financial responsibilities to patients, managing complex documentation, resolving registration discrepancies, and collaborating with clinical and revenue cycle partners to reduce delays in care. The representative flexes across access points during high-acuity periods and ensures administrative processes are completed accurately, in compliance with regulations, and in accordance with privacy standards. The position requires a high school diploma or GED, 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role, and experience with insurance verification, benefits review, and/or registration workflows. The successful candidate provides informal leadership to peers, communicates effectively with diverse teams, and delivers ethical, efficient, patient-centered service.

Requirements

High school diploma or GED.
1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
Experience with insurance verification, benefits review, and/or registration workflows.
Proficiency in insurance verification and benefits review.
Analytical skills to navigate complex registration scenarios.
Ability to communicate effectively with diverse teams.
Ability to maintain high ethical standards and provide efficient, patient-centered service.

Responsibilities

Support operational needs across emergency, admitting, and main registration departments.
Serve as a subject matter expert and provide guidance to team members.
Manage complex encounter scenarios and non-standard workflows.
Verify insurance eligibility and conduct benefits reviews.
Clearly communicate patients’ financial responsibilities.
Handle complex documentation and resolve registration discrepancies.
Collaborate with clinical and revenue cycle partners to eliminate delays in care.
Flex across access points to support high-acuity periods.
Perform administrative processes accurately and in compliance with regulatory and privacy standards.
Provide informal leadership to peers and support patient-centered service.