Patient Access Representative Sr

CommonSpirit Health • Omaha, NE

2d • Onsite

About The Position

The Patient Access Representative Sr is a critical member of the revenue cycle team, supporting operational excellence across emergency, admitting, and main registration departments. The role serves as a subject matter expert, guides team members, and manages complex encounter scenarios and non-standard workflows. It supports patient throughput and compassionate, high-quality care by promoting accountability and relationship-based service.

Daily work includes using advanced systems to verify insurance eligibility, review benefits, and communicate financial responsibilities to patients. The representative handles complex documentation, resolves registration discrepancies, and collaborates with clinical and revenue cycle partners to prevent delays in care. The role flexes across access points during high-acuity periods and performs administrative processes accurately, in compliance with regulations and privacy standards.

Requirements

• High school diploma or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Proficiency in insurance verification and benefits review.
• Analytical skills to navigate complex registration scenarios.
• Ability to provide informal leadership to peers.
• Effective communication with diverse teams.
• High ethical standards.

Responsibilities

• Support operations across emergency, admitting, and main registration departments.
• Provide subject-matter expertise and guidance to team members.
• Manage complex encounter scenarios and non-standard workflows.
• Verify insurance eligibility and review benefits using advanced systems.
• Communicate patients’ financial responsibilities clearly.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across access points to support high-acuity periods.
• Complete administrative processes accurately and in accordance with regulatory and privacy standards.
• Support patient throughput and deliver efficient, patient-centered service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED