Patient Access Representative Sr

CommonSpirit Health • Omaha, NE

7d • Onsite

About The Position

The Patient Access Representative Sr serves as a senior member of the revenue cycle team across emergency, admitting, and main registration departments. The role provides subject matter expertise and guidance to team members while managing complex patient encounters and non-standard workflows. It supports patient throughput and compassionate, high-quality care by maintaining accountability and relationship-based service.

Daily work includes verifying insurance eligibility, reviewing benefits, and explaining financial responsibilities to patients. The representative handles complex documentation, resolves registration discrepancies, and collaborates with clinical and revenue cycle partners to prevent delays in care. The role flexes across access points during high-acuity periods and performs administrative processes accurately, in compliance with regulations and privacy standards.

Requirements

• High school diploma or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Analytical skills to navigate complex registration scenarios.
• Ability to communicate effectively with diverse teams.
• Collaborative approach and ability to provide informal leadership to peers.
• High ethical standards and commitment to efficient, patient-centered service.

Responsibilities

• Provide subject matter expertise and guidance to team members across emergency, admitting, and main registration departments.
• Manage complex encounter scenarios and non-standard workflows.
• Verify insurance eligibility and conduct benefits reviews.
• Clearly communicate patients’ financial responsibilities.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across patient access points to support high-acuity periods.
• Perform administrative processes with precision and in compliance with regulatory and privacy standards.
• Provide informal leadership to peers and support patient throughput.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED