Patient Access Representative Sr

CommonSpirit Health • Omaha, NE

60d • Onsite

About The Position

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging. As our Patient Access Representative Sr, you will serve as a critical member of our revenue cycle team, ensuring operational excellence across emergency, admitting, and main registration departments. You will act as a subject matter expert, providing guidance to team members while managing complex encounter scenarios and non-standard workflows. By fostering a culture of accountability and relationship-based care, you will play a key role in maintaining patient throughput and supporting our organization’s mission to provide compassionate, high-quality healthcare. Every day you will utilize advanced systems to verify insurance eligibility, conduct benefits reviews, and clearly communicate financial responsibilities to patients. You will handle complex documentation, resolve registration discrepancies, and collaborate with clinical and revenue cycle partners to eliminate delays in care. Your daily workflow involves flexing across various access points to support high-acuity periods, ensuring all administrative processes are performed with precision, regulatory compliance, and a strong commitment to privacy standards.

Requirements

• High School Diploma or GED
• 1–3 years of experience in patient access, healthcare registration, or a related administrative field.
• Proficiency in insurance verification and benefits review.
• Analytical skills needed to navigate complex registration scenarios.
• Ability to provide informal leadership to peers.
• Effective communication skills with diverse teams.
• Maintain the highest ethical standards while delivering efficient, patient-centered service.

Responsibilities

• Serve as a critical member of our revenue cycle team, ensuring operational excellence across emergency, admitting, and main registration departments.
• Act as a subject matter expert, providing guidance to team members while managing complex encounter scenarios and non-standard workflows.
• Foster a culture of accountability and relationship-based care, playing a key role in maintaining patient throughput and supporting our organization’s mission.
• Utilize advanced systems to verify insurance eligibility, conduct benefits reviews, and clearly communicate financial responsibilities to patients.
• Handle complex documentation, resolve registration discrepancies, and collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across various access points to support high-acuity periods, ensuring all administrative processes are performed with precision, regulatory compliance, and a strong commitment to privacy standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED