Patient Access Representative

Aston Carter • Los Angeles, CA

6h • $25 - $25 • Onsite

About The Position

The Patient Access Representative II performs comprehensive admissions and registration activities for patients presenting for inpatient and outpatient services. The role supports timely and accurate access by collecting complete demographic and financial information, completing registration and pre-registration, verifying insurance eligibility, confirming Workers Compensation coverage, and collecting patient financial obligations. The representative provides attentive, sensitive customer service to diverse patient populations and supports a high-quality patient experience.

The role works across at least three patient access functions or areas after full cross-training and demonstrated competency. It is based on-site in West Hollywood and provides in-person support to patients and clinical teams. After training, the position may transition to a hybrid arrangement, combining on-site and remote work as business needs allow. The position is described as a full-time, day-shift contract role with typical hours of 8:00 a.m. to 5:00 p.m. The environment is fast-paced and patient-focused, with extensive use of EPIC, ADT systems, and electronic document scanning tools.

Requirements

• At least 1 year of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, Revenue Cycle, physician offices, healthcare insurance, or a related revenue-cycle function.
• At least 1 year of medical office or patient service representative (PSR) experience.
• EPIC experience, including the ability to schedule appointments and perform registration in EPIC.
• Proficiency with insurance processes, including verifying eligibility and benefits for government and non-government payers.
• Knowledge of medical office workflows and patient access procedures.
• Ability to interview patients and accurately gather complete demographic and financial information.
• Ability to determine and explain patient financial obligations, including co-pays, deductibles, and cash packages, and collect payments effectively.
• Ability to handle routine inquiries from patients, representatives, and insurance companies and escalate issues appropriately.
• Ability to search for and assign MRNs accurately while following patient identification policies.
• Ability to select and validate physician information and recognize and address privileging and suspension issues.
• Proficiency navigating ADT systems and entering patient and financial data.
• Strong attention to detail and accuracy in registration, documentation, and quality assurance work.
• Commitment to patient confidentiality and compliance with HIPAA and organizational privacy policies.
• High school diploma or GED.

Nice To Haves

• Bachelor’s degree in Hospital Administration or an equivalent field.
• Experience answering multi-line, high-volume telephone calls in healthcare or a related field.
• Healthcare call center experience.
• Ability to work flexibly across multiple patient access functions and areas.
• Strong customer-service orientation with patients, families, clinicians, and internal departments.
• Effective verbal and written communication skills for explaining forms, financial obligations, and registration processes.
• Sensitivity and professionalism when interacting with diverse patient populations.
• Organizational skills to manage multiple tasks, worklists, and priorities in a fast-paced environment.
• Basic computer literacy and comfort with electronic health record and document scanning systems.

Responsibilities

• Perform registration and admissions activities for patients in patient access areas, including pre-admit and face-to-face registration.
• Work in at least three patient access functions or areas after cross-training and demonstrating competency.
• Obtain financial clearance and determine the correct financial classification for each patient.
• Verify eligibility for government and non-government insurance payers electronically, by telephone, or through payer websites.
• Search for an existing medical record number (MRN) or assign a new one, following patient identification policies and avoiding duplicate records.
• Select the appropriate physician in the system and address physician privileging or suspension concerns through appropriate steps.
• Interview patients respectfully to gather required demographic, clinical, and financial information.
• Handle routine inquiries from patients, representatives, and insurance companies, escalating complex issues when appropriate.
• Explain patient financial obligations, including co-pays and deductibles, and collect payments when appropriate while meeting or exceeding cash collection goals.
• Work daily quality assurance error worklists and resolve all items to maintain data accuracy and compliance.
• Collaborate with physicians and specialty departments to obtain accurate intake information for complete and compliant registration.
• Explain registration documents and consent forms and obtain necessary signatures.
• Assemble registration paperwork for patient charts and scan appropriate documents into the electronic scanning system.
• Enter and update patient and financial information accurately in the ADT system.
• Maintain patient confidentiality and comply with HIPAA and organizational privacy and release-of-information policies.
• Answer and efficiently route or resolve multi-line, high-volume telephone calls when applicable.
• Use EPIC, ADT systems, and electronic document scanning tools to support patient access operations.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility and plan terms.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility and plan terms.
• Short- and long-term disability coverage, subject to eligibility and plan terms.
• Health Spending Account (HSA), subject to eligibility and plan terms.
• Transportation benefits, subject to eligibility and plan terms.
• Employee Assistance Program, subject to eligibility and plan terms.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED