Patient Access Representative

Aston Carter•Los Angeles, CA

18h•$25 - $25•Onsite

About The Position

The Patient Access Representative II performs comprehensive admissions and registration activities for patients presenting for inpatient and outpatient services. The role supports timely and accurate patient access by collecting demographic and financial information, completing registration and pre-registration, verifying government and non-government insurance eligibility, confirming Workers Compensation coverage, and collecting patient financial obligations. The representative provides superior customer service with sensitivity to the diverse patient populations served. The position works across at least three patient access functions or areas after full cross-training and demonstrated competency. Responsibilities include obtaining financial clearance, accurately handling medical record numbers and patient identification, entering information in ADT systems, explaining and collecting financial obligations, resolving quality assurance worklist items, and maintaining confidentiality. The role is based on-site in West Hollywood and is described as a full-time, day-shift contract position. After training, the work arrangement may transition to hybrid as business needs allow; the posting also identifies the position as fully onsite.

Requirements

At least 1 year of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, Revenue Cycle, a physician office, a healthcare insurance company, or a related function.
At least 1 year of medical office or patient service representative (PSR) experience.
EPIC experience, including ability to schedule appointments and perform registration in EPIC.
Proficiency with medical insurance eligibility and benefits verification for government and non-government payers.
Knowledge of medical office workflows and patient access procedures.
Ability to conduct patient interviews and accurately gather demographic and financial information.
Ability to determine and explain financial obligations, including co-pays and deductibles, and collect payments.
Ability to handle routine inquiries and escalate issues appropriately.
Ability to search for and assign MRNs accurately while following patient identification policies.
Skill in selecting and validating physician information and addressing privileging or suspension issues.
Proficiency navigating and entering patient and financial data in ADT systems.
Strong attention to detail and accuracy in registration, documentation, and QA error resolution.
Commitment to patient confidentiality and compliance with HIPAA and organizational privacy policies.
High school diploma or GED.
Ability to work across multiple patient access functions and areas with flexibility and adaptability.
Strong customer service orientation and effective verbal and written communication skills.
Ability to interact with diverse patient populations with sensitivity and professionalism.
Organizational skills to manage multiple tasks, worklists, and priorities in a fast-paced environment.
Basic computer literacy and comfort using electronic health record and document scanning systems.

Nice To Haves

Bachelor’s degree in Hospital Administration or an equivalent field preferred.
Experience answering multi-line, high-volume telephone calls in healthcare or a related field preferred.
Healthcare call center experience strongly desired.

Responsibilities

Perform registration and admissions activities for inpatient and outpatient patients, including pre-admit and face-to-face registration.
Work in at least three patient access functions or areas after full cross-training and demonstrated competency.
Obtain financial clearance and determine the correct financial classification for each patient.
Verify eligibility for government and non-government insurance plans electronically, by telephone, or through payer websites; confirm Workers Compensation coverage.
Search for existing medical record numbers or assign new MRNs while following patient identification policies and avoiding duplicate records.
Select the appropriate physician in the system and take appropriate steps to address privileging or suspension issues.
Interview patients respectfully and gather required demographic, clinical, and financial information.
Handle routine inquiries from patients, representatives, and insurance companies, escalating complex issues as appropriate.
Explain co-pays, deductibles, and other financial obligations, and collect payments when appropriate while meeting or exceeding cash collection goals.
Work daily QA error worklists and resolve all items to maintain data accuracy and compliance.
Collaborate with physicians and specialty departments to obtain accurate intake information for complete and compliant registration.
Explain registration documents and consent forms and obtain necessary signatures.
Assemble registration paperwork for patient charts and scan appropriate documents into the electronic scanning system.
Enter and update patient and financial information accurately in the ADT system.
Maintain patient confidentiality and comply with HIPAA and organizational privacy and release-of-information policies.
Answer and route or resolve multi-line, high-volume telephone calls professionally when applicable.
Provide support to patients and clinical teams in a fast-paced, patient-focused environment.