Patient Access Representative- Patient Access

Terrebonne General Health System • Rutland, OH

16h

About The Position

The Patient Access Representative validates and registers patients' demographic, medical, and financial information accurately, completely, and promptly in accordance with departmental standards and procedures. The role supports patient access by coordinating patient flow, communicating with patients and staff, explaining policies and insurance requirements, and completing registration-related technical and documentation tasks.

Nice To Haves

• Knowledge of medical terminology.
• Working knowledge of ICD and CPT coding.
• Experience in patient registration.
• Experience in an insurance or medical office setting.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff from diverse backgrounds while maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information during registration and pre-registration.
• Coordinate patient flow with scheduling, bed control, and nursing units to support efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, and address patient or family concerns appropriately.
• Contribute to a collaborative and efficient team environment through flexibility, professionalism, and a positive attitude.
• Resolve challenges diplomatically, provide constructive feedback for process improvement, and adapt to changes that enhance service delivery.
• Prioritize tasks and manage high volumes of registrations while maintaining accuracy and timeliness.
• Perform technical tasks such as assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring documentation and signatures are complete.
• Maintain compliance with legal and regulatory requirements and inform supervisors of concerns or issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed