Patient Access Representative I - Clive

Trinity Health•Clive, IA

4d•Onsite

About The Position

The Patient Access Representative I works with operational information and data to support projects, performance improvement, and decision-making. The role researches, collects, analyzes, and reports information; develops solutions to identified opportunities; and collaborates on initiatives intended to improve program efficiency and patient experience. It uses multiple system applications to analyze data, create reports, and develop educational materials while applying departmental processes and Trinity Health policies and practices to prioritize quality, confidentiality, and safety. The position supports ad-hoc operational projects and initiatives by compiling information, synthesizing data, and preparing detailed summaries and graphical presentations that illustrate trends and recommend practical options. It uses program and operational measurements to demonstrate progress, return on investment, and impact, and distributes analytical reports. The representative is expected to follow applicable laws, regulations, compliance requirements, policies, and safe work practices. The schedule is Monday through Friday, 7:00 a.m. to 4:30 p.m., in Clive. The posting advertises overtime availability, a referral bonus, daily pay, benefits available on day one, tuition assistance, and growth opportunities.

Requirements

High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA certification required within one year of hire.
High energy and ability to work well in a high-volume environment.
Align with the Trinity Health Mission, Vision, and Core Values.

Nice To Haves

Medical terminology.
Knowledge of diagnostic and procedural coding.
Insurance verification experience and ability to explain benefits and secure necessary authorizations.

Responsibilities

Research, collect, and analyze information; identify opportunities, develop solutions, and lead issues through resolution.
Collaborate on performance improvement activities based on outcomes in program efficiency and patient experience.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Apply knowledge of Trinity Health policies, practices, processes, and departmental procedures to prioritize quality, confidentiality, and safety, and acquire new knowledge as needed.
Research and compile information to support ad-hoc operational projects and initiatives.
Synthesize and analyze data and provide detailed summaries, including graphical presentations that illustrate trends and recommend practical options or solutions.
Consider business strategy and support leadership decision-making through data analysis.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impact.
Maintain working knowledge of applicable laws, regulations, compliance requirements, the Code of Conduct, policies, procedures, and guidelines, and adhere to them through honest, ethical, professional behavior and safe work practices.
Demonstrate Trinity Health's Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.