Patient Access Representative I

Medical University of South Carolina • North Charleston, SC

1d • Onsite

About The Position

The Patient Access Services Representative reports to the Patient Access Services Supervisor and works under general supervision. The role provides high-level customer service while facilitating accurate, timely completion of patient registration and verifying and preparing patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services.

The representative reviews and verifies available payment methods, including insurance, self-pay, and agency, as well as patient and insurance information. They work with patients to establish payment arrangements and arrange or apply for assistance programs, assist with collecting copayments and deductibles, and resolve basic billing inquiries. At MUSC Children's Summey Medical Pavilion, the representative also assists with scheduling children's specialty appointments and procedures.

Requirements

• High school diploma or equivalent (GED).
• One year of customer service experience.

Nice To Haves

• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing.

Responsibilities

• Provide high-level customer service while facilitating accurate and timely patient registration.
• Verify and prepare patient accounts for inpatient and outpatient billing.
• Review and verify payment methods, including insurance, self-pay, and agency, and confirm patient and insurance information.
• Work with patients to establish payment arrangements and arrange or apply for assistance programs.
• Assist in collecting copayments and deductibles.
• Resolve basic billing inquiries.
• Assist with scheduling children's specialty appointments and procedures at MUSC Children's Summey Medical Pavilion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED