Patient Access Representative I

SSM Health Care Corporation•Madison, WI

17h•Onsite

About The Position

Responsible for communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather the demographic, insurance, and clinical information needed. This is a high-energy, fast-moving role requiring mindfulness, quick thinking, and excellent communication. The representative may assist patients and families, collaborate with nurses to expedite urgent admissions, and help patients understand next steps. The position also performs patient-registration reception and clerical duties and may review the work of others.

Requirements

High school diploma/GED or 10 years of work experience.
One year of experience.
Proficient computer skills.
Excellent customer service skills.

Nice To Haves

Experience with EHR and patient registration is preferred.

Responsibilities

Gather information from patients and enter it into the appropriate database.
Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
Schedule patient procedures to use the patient's time and clinical resources efficiently.
Coordinate and communicate schedules.
Assist with activities related to insurance pre-certification and authorization.
Counsel patients, participants, or their representatives regarding pre-service requirements and instructions.
Perform clerical and reception duties associated with patient registration.
Identify process improvement opportunities and participate in improvement plans.
Work on special projects as needed.
May review the work of others.
Perform other duties as assigned.