West Lakes Patient Access Representative I

Trinity Health•West Des Moines, IA

10d

About The Position

The Patient Access Representative I supports operational projects and initiatives through research, information gathering, data analysis, reporting, and performance improvement activities. The role uses multiple system applications to analyze information, create reports, and develop educational materials while following Trinity Health policies and procedures to prioritize quality, confidentiality, and safety. The representative compiles and analyzes operational data, prepares detailed summaries and graphical presentations of trends, and recommends practical options or solutions to support leadership decision-making and business strategy. The position requires adherence to applicable laws and regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, and related policies and guidelines, with honest, ethical, professional, and safe work practices. This is a part-time evening-shift position scheduled from 1500 to 2330 on Saturday and Sunday every other weekend.

Requirements

High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA certification required within one year of hire.
High energy.
Ability to work well in a high-volume environment.
Ability to align with Trinity Health’s Mission, Vision, and Core Values.

Nice To Haves

Medical terminology and knowledge of diagnostic and procedural coding.
Insurance verification experience, including the ability to explain benefits and secure necessary authorizations.

Responsibilities

Research, collect, and analyze information; identify opportunities, develop solutions, and lead issues through resolution.
Collaborate on performance improvement activities related to program efficiency and patient experience.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Apply knowledge of Trinity Health policies, practices, processes, and departmental procedures to prioritize quality, confidentiality, and safety.
Research and compile information for ad-hoc operational projects and initiatives.
Synthesize and analyze data and prepare detailed summaries, including graphical presentations of trends and practical recommendations.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impacts.
Maintain knowledge of applicable federal, state, and local laws and regulations, as well as Trinity Health compliance and conduct policies, procedures, and guidelines.
Demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.