Patient Access Representative I, Full Time, Variable Shift, Atlantic Health Hackettstown Medical Center
About The Position
The Patient Access Representative I is responsible for patient-facing registration and related tasks, including collecting and validating information and requisitioning orders and services. The role participates in insurance-related work such as verification, collecting copayments, and obtaining associated paperwork. It ensures compliance with regulatory requirements and hospital policies and protocols, and serves as a liaison between patients, providers, payers, and other stakeholders on post-care matters related to account resolution. The position is 37.5 hours per week, with weekend shifts from 7 AM to 3 PM and variable weekday shifts, such as 7 AM to 3 PM or 3 PM to 11 PM, as needed. The role is based at Atlantic Health Hackettstown Medical Center.
Requirements
- High school diploma or equivalent.
- 0–3 years of experience in Patient Access, a Medical Office, Health Insurance, or a relevant area.
Nice To Haves
- Bachelor's degree in Business, Accounting, Medical Administration, or a related field.
Responsibilities
- Obtain and verify patient information for registration.
- Maintain contact with third-party payers to determine reasons for outstanding claims and communicate to facilitate speedy payment of claims.
- Request payment of financial dues from the patient or guarantor.
- Obtain federally required and hospital-related consents in a timely manner.
- Reconcile daily bank bags and post dues collected and/or enter data or charge codes within the financial system.
- Ensure compliance with HIPAA and work in various patient settings and locations.
- Perform other related duties as assigned.
Benefits
- Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
- Life and AD&D insurance.
- Short-term and long-term disability, with options to supplement.
- 403(b) retirement plan with employer match and additional non-elective contribution.
- PTO and paid sick leave.
- Tuition assistance, advancement, and academic advising.
- Parental, adoption, and surrogacy leave.
- Backup and on-site childcare.
- Well-Being Rewards.
- Employee Assistance Program (EAP).
- Fertility benefits and Healthy Pregnancy Program.
- Flexible spending and commuter accounts.
- Pet, home and auto, identity theft, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
