Patient Access Specialist I | Patient Access | Full-Time | Variable

UF Health • Leesburg, FL

1d

About The Position

The Patient Access Specialist I manages and maintains accurate patient account information, verifies insurance details, and keeps records up to date. The role assists patients with billing inquiries, resolves discrepancies, and processes payments. It coordinates with healthcare providers and insurance companies to support accurate billing and reimbursement. The specialist also reviews and audits accounts, communicates with patients about outstanding balances, maintains confidentiality and compliance with healthcare regulations, and supports the billing department with report generation and account tracking.

Requirements

• Minimum of 1 year of experience preferred in a healthcare setting, business office, customer service environment, or related field; equivalent combinations of education, training, and experience may be considered.
• Candidates with at least six months of current experience and demonstrated working knowledge in the department may be considered as meeting the minimum job requirements in lieu of the listed qualifications.
• Knowledge of insurance verification and billing processes.
• Experience resolving patient billing inquiries and discrepancies.
• Strong organizational and communication skills.

Nice To Haves

• Basic knowledge of patient registration, insurance eligibility verification, and financial clearance processes is preferred.
• Prior billing experience is an asset.

Responsibilities

• Manage accurate patient account information and verify insurance.
• Assist patients with billing inquiries and resolve discrepancies.
• Process payments and coordinate with providers and insurers.
• Review and audit accounts to identify errors.
• Communicate with patients regarding outstanding balances.
• Maintain confidentiality and comply with healthcare regulations.
• Support the billing department through report generation and account tracking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed