Patient Access Representative I 26th and Sycamore Clinic I 40hrs/week
About The Position
Sanford Health is seeking a Patient Access Representative I to provide excellent customer service and help create a welcoming, safe, and positive experience for patients in person and by phone. As one of the first points of contact, this representative works with patients, nursing teams, and providers to support registration, scheduling, and related patient-access activities. Registration duties include greeting patients and verifying demographics; creating, scanning, and routing documents or electronic forms; explaining documents and obtaining signatures; establishing financial responsibility and assisting with payment arrangements; collecting payments; and potentially resolving registration errors or denied insurance claims. Scheduling duties include coordinating appointments and provider schedules, obtaining referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include preparing charts, organizing provider documents, supporting patient financial assistance, tracking visits and account information, administering assessments, coordinating telemedicine appointments, making reminder calls, assisting with hospital admissions, and performing office tasks.
Requirements
- One year of work experience, preferably in a medical office setting.
- Customer service skills are essential.
- Six months of customer service experience is desired.
- May require BLS certification for certain locations or settings.
Nice To Haves
- High school diploma or equivalent preferred.
- Post-secondary education is helpful.
- Medical terminology is helpful.
- Six months of customer service experience desired.
Responsibilities
- Greet patients and verify their demographic information.
- Create, scan, and route documents or electronic forms; explain documents and capture required signatures.
- Establish and assign financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account-balance payments.
- Potentially work registration queues to resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
- Obtain and coordinate referrals, conduct pre-authorizations, and arrange interpreter services.
- Check patients in and out and operate a multi-line phone.
- Potentially resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers.
- Potentially prepare and coordinate charts, organize provider documents, and collaborate on patient financial assistance.
- Potentially track patient visits and health information on patient accounts, compile and administer assessments, and coordinate telemedicine appointments.
- Potentially make appointment reminder calls, assist with hospital admissions, and perform office duties such as copying and faxing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
