Patient Access Representative I Emergency Department Per Diem, Nights (11pm-7:30am)
About The Position
Patient Access Representatives (PAR I) provide patients with a welcoming experience while facilitating access to care. They perform a variety of Patient Access activities for patients throughout the hospital for inpatient, outpatient, and/or emergency services. The role is cross-trained to support scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival and registration. Duties include understanding insurance policies and procedures to determine eligibility, benefits, and authorization requirements; verifying third-party liability (TPL), Medi-Cal and Medicare eligibility, and workers’ compensation eligibility; providing patient estimates; determining patient liability; and securing cash deposits, including co-pays, deductibles, and cash packages. The representative provides superior customer service in personal and professional interactions with customers within Huntington Health.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year of customer service experience required.
- Typing speed of 35 words per minute required.
- Must pass competency tests on a regular basis.
- Demonstrate competencies and knowledge while performing job duties and interact with sensitivity and attention to the patient population served.
- Ability to promote positive customer service in a highly demanding and complex environment.
- Excellent interpersonal, written, and oral communication skills for interacting with patients, payers, physicians, and other Huntington Health customers.
Nice To Haves
- Associate degree or college diploma in Hospital Administration or equivalent preferred.
- Healthcare experience in registration, scheduling, authorizations, call center, and/or revenue-cycle-related roles preferred.
Responsibilities
- Provide patients with a welcoming experience and facilitate their access to care.
- Perform Patient Access activities for inpatient, outpatient, and/or emergency services throughout the hospital.
- Support scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival and registration.
- Determine insurance eligibility, benefits, and authorization requirements by understanding insurance policies and procedures.
- Verify third-party liability, Medi-Cal and Medicare eligibility, and workers’ compensation eligibility.
- Provide patient estimates and determine patient liability.
- Secure cash deposits, including co-pays, deductibles, and cash packages.
- Provide superior customer service in interactions with patients and other customers.
Benefits
- A comprehensive benefits program is available for qualifying positions.
- Additional individual compensation may be available through differentials, extra-shift incentives, bonuses, and other sources.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
