Patient Access Representative I

Sentara Health•Virginia Beach, VA

4d•$20 - $30•Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration, including verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning documents such as insurance cards, identification, Living Wills, and powers of attorney; and entering and verifying demographic and insurance information in the electronic health record. The role explains and completes regulatory and compliance documents while adhering to applicable privacy and compliance standards. It also explains and collects copayments, deposits, and outstanding balances and processes transactions securely. In most areas, the Patient Access Representative is the first point of contact for patients and provides the first impression of Sentara. Duties include greeting patients and families, answering questions, and helping patients arrive at the appropriate service area at the right time. The role may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Requirements

High school diploma or equivalent.
Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan important documents, including insurance cards, identification, Living Wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while following privacy and compliance standards.
Explain and collect copayments, deposits, and outstanding balances and perform transactions securely.
Greet patients and families, answer questions, and help patients reach the appropriate service area at the right time.
May perform scheduling, pre-admission, and discharge duties.
May provide supervision and patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
Potential sign-on bonus up to $1,500 for qualified candidates.