Patient Access Representative Associate

Allina Health • New Ulm, MN

2d • $18 - $25 • Onsite

About The Position

The Patient Access Representative Associate greets and welcomes patients in person and provides a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. The position works at New Ulm Medical Center and Springfield Clinic on an 8-hour day/evening shift, with an occasional weekend rotation. It is a 1.0 FTE position, or 80 hours per two-week pay period.

The role includes checking patients in, helping them complete required paperwork, directing them to appointments or procedures, and answering questions about financial programs. The representative verifies payer eligibility and benefits, obtains signatures, collects copayments or deductibles, and uses available resources and procedures to complete accounts in assigned work queues. The associate may also assist with add-on scheduling, information requests, medical-record collection, and mentoring new staff.

Requirements

• Must be at least 16 years of age and have the education and/or experience needed to meet the required functional competencies.
• 0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of knowledge of revenue cycle components and health care insurance.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients and complete appropriate paperwork.
• Direct patients to their appointments or procedures.
• Assist with scheduling add-on appointments, as needed.
• Verify payer eligibility and benefits information and interpret results.
• Obtain patient signatures as needed.
• Collect copayments or deductibles and respond to questions about available financial programs; refer complex questions as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with completing requests for information forms and submit them to the appropriate department.
• Gather medical-record information from departments for collection, as needed.
• Mentor new staff, as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, dedicated well-being navigators, and well-being programs, activities, resources, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed