Patient Access Representative Associate

UnitedHealth Group • Minneapolis, MN

3d • $16 - $29 • Onsite

About The Position

As a Patient Access Representative Associate with Optum, supporting the Allina Health account, you will be a first point of contact for patients and visitors. You will provide customer service and support accurate patient registration, insurance verification, and financial counseling. The role helps facilitate a seamless patient experience, maintain data integrity, and assist with registration and financial processes. The position is located at 800 E 28th St, Minneapolis, MN 55407, and supports hospital departments, including the Emergency Department. It requires working independently in a fast-paced environment where priorities and patient volumes can change quickly.

The schedule is a 14-day rotating block, with shifts from 7:00 a.m. to 3:30 p.m. Week 1: Sunday, Monday, Wednesday, Thursday, and Friday. Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday.

The role includes frequent standing, walking, bending, reaching, twisting, and movement throughout the workday. Employees must be able to push and maneuver a workstation on wheels, alternate between sitting and standing for extended periods, and lift up to 10 pounds occasionally and up to 5 pounds frequently. Candidates must pass a drug test before beginning employment.

Requirements

• At least 6 months of customer service experience in a retail, office, or healthcare setting.
• Intermediate computer skills and the ability to learn and navigate multiple software systems.
• Ability to work the specified 14-day rotating block schedule.
• Must be at least 18 years old.
• Strong attendance, reliability, and punctuality.
• Ability to maintain composure and professionalism in high-pressure situations.
• Ability to work independently with accuracy and accountability.
• Critical thinking, adaptability, and organizational skills.
• Ability to assist patients experiencing medical emergencies, emotional distress, behavioral concerns, or challenging circumstances.
• Flexibility to respond to changing patient volumes, departmental needs, and operational demands.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Ability to push and maneuver a workstation on wheels through patient care and registration areas.
• Ability to alternate between sitting and standing for extended periods.
• Ability to lift up to 10 pounds occasionally and up to 5 pounds frequently.
• Ability to pass a drug test before beginning employment.

Nice To Haves

• Previous Emergency Department, Urgent Care, Patient Access, Registration, Admissions, or Revenue Cycle experience.
• Experience in a high-volume customer service environment requiring rapid prioritization and multitasking.
• Experience with Epic or other electronic medical record (EMR) software.
• Knowledge of insurance verification, financial counseling, and billing processes.
• Experience managing difficult conversations or de-escalating challenging customer situations.

Responsibilities

• Greet and assist patients, families, and visitors professionally and compassionately.
• Verify demographic, insurance, and guarantor information and document it in the electronic medical record (EMR).
• Obtain required documentation, signatures, and consent forms.
• Assist with scheduling add-on or follow-up appointments as needed.
• Help patients complete forms and requests for information, and route documentation to the appropriate department.
• Provide wayfinding assistance and direct patients to the appropriate appointment, clinic, or procedure area.
• Manage inbound and outbound calls promptly and courteously.
• Collaborate with peers on complex registration scenarios, patient concerns, and customer service situations.
• Verify insurance eligibility and benefits.
• Collect copayments, deductibles, and other point-of-service payments.
• Explain insurance benefits, estimated financial responsibility, financial assistance programs, and payment options to patients.
• Screen patients for financial assistance eligibility and assist with applications.
• Escalate complex billing or financial concerns as appropriate.
• Provide technical and functional guidance to team members as appropriate.
• Maintain compliance with organizational policies, patient privacy standards, and regulatory requirements.
• Work with clinical staff, providers, revenue cycle teams, and other departments to resolve registration-related issues.
• Contribute to goals for patient satisfaction, registration accuracy, productivity, point-of-service collections, and operational efficiency.
• Assist with onboarding, training, and mentoring as required by business needs.
• Participate in team huddles, department meetings, training, coaching, and one-on-one discussions.
• Review emails, calendars, announcements, and other designated communication channels and act on relevant information promptly.
• Complete continuing education requirements on time.
• Perform other duties as assigned.

Benefits

• $1,500 sign-on bonus for eligible external applicants.
• Paid time off accrued beginning with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed