Patient Access Representative Associate

Allina Health • New Ulm, MN

3d • $18 - $25 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The organization’s mission is to provide exceptional care by preventing illness, restoring health, and providing comfort. Allina Health describes its commitment to whole-person care, employee well-being, and career enrichment.

The Patient Access Representative Associate greets and welcomes patients in person and completes a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. This .8 FTE position is based at New Ulm Medical Center and Springfield Clinic and works 8-hour day/evening shifts, with an occasional weekend rotation. The position is 64 hours per two-week pay period.

The listed base hiring pay range is $18.49 to $25.19 per hour. Starting pay may depend on factors including experience, education, and applicable union agreements; shift, weekend, and other differentials may be available. Benefits and eligibility vary according to FTE and union representation.

Requirements

• Must be at least 16 years of age and have the education and/or experience needed to meet the required functional competencies.
• 0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of knowledge of revenue cycle components and health care insurance.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients and complete appropriate paperwork.
• Direct patients to appointments or procedures.
• Assist with scheduling add-on appointments when needed.
• Verify payer eligibility and benefits information and interpret the results.
• Obtain patient signatures as needed.
• Collect copayments or deductibles, answer questions about available financial programs, and refer complex questions as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients in completing requests for information forms and submit them to the appropriate department.
• Gather medical record information from departments for collection when needed.
• Mentor new staff when needed.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed