Patient Access Representative 1 - PBC Children's Hospital

FMOLHS•Baton Rouge, LA

About The Position

The Patient Access Representative 1 registers patients in the electronic medical record, validates patient information, verifies insurance coverage, collects required payments, and supports a high-quality patient experience. The role requires understanding and complying with state and federal regulations related to hospital registration. The representative helps manage clinic patient flow and schedules, reviews accounts to identify financial responsibility, arranges payment plans, and assists patients in accessing government and community health care resources. The role also supports timely referrals in accordance with payer requirements, helps patients access information such as MyChart, and updates patient records and charges as needed. The position supports clinic, hospital, and health system operational and performance improvement initiatives; handles cash according to established procedures; works toward site collection goals; and contributes to patient outcomes, satisfaction, and the environment of care. The representative may also train and orient other team members when assigned and performs other duties as assigned or requested.

Requirements

Six months of relevant experience in customer service, billing, registration, finance, or accounting in a medical office, hospital, or insurance office; a bachelor's degree may substitute for the required experience.
High school diploma or equivalent.
Professional demeanor and excellent customer service skills.
Ability to multitask and think critically.
Demonstrated computer literacy.
Ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

Accurately and efficiently register patients in Epic, validate patient information, verify insurance coverage, and collect required payments.
Monitor and manage patient flow through the clinic to support a high-quality patient experience.
Monitor patient schedules and review accounts to determine financial responsibility and arrange payment plans.
Assist patients with access to government and community resources for health care services.
Coordinate with physicians, nurse practitioners, and nursing staff to ensure referrals are completed promptly and in accordance with payer requirements.
Facilitate patient access to information, including MyChart.
Accurately update patient records and enter or update charges as needed.
Support clinic, hospital, and health system initiatives to improve day-to-day operations.
Manage cash according to established policies and procedures, ensuring payments are credited accurately and cash is kept secure.
Meet site collection goals.
Support organizational performance excellence initiatives and perform duties in ways that improve patient outcomes and satisfaction.
Suggest improvements to the patient experience and environment of care.
Provide training and orientation to other team members when assigned.
Perform other duties as assigned or requested.