Patient Access Representative 1- Doral

University of Miami•Doral, FL

2d•Onsite

About The Position

The Patient Access Representative 1 registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This is an on-site role at the University of Miami Health System facility in Doral. The role supports patient access at a state-of-the-art ambulatory services hub offering a range of specialties and ancillary services. The University of Miami Health System provides academic medical care, research, and medical education, serving South Florida, Latin America, and the Caribbean. The Doral facility includes operating rooms, endoscopy procedure rooms, cancer treatment bays, multidisciplinary exam rooms, imaging, laboratory, and respiratory therapy services.

Requirements

High school diploma or equivalent.
One year of relevant experience.
General knowledge of office procedures and operations.
Data-entry skills with minimal errors.
Ability to communicate effectively in oral and written form.
Ability to complete assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.

Nice To Haves

An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Performs full registration and ensures insurance is verified and patient information is correct.
Obtains copies of insurance cards, driver’s licenses, and applicable referrals.
Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
Instructs patients to complete questionnaires required by physicians.
Schedules follow-up appointments, cancels and edits appointments, and accurately records no-show patients.
Reconciles vouchers and delivers them to the designated area.
Answers telephone calls and responds to questions and inquiries or transfers calls when appropriate.
Adheres to University and unit-level policies and procedures and safeguards University assets.
May perform additional duties or responsibilities as necessary.