Patient Access Representative 1 - Pediatric Orthopedic Surgery

FMOLHS•Baton Rouge, LA

About The Position

Responsible for accurately registering patients in the electronic medical record (EMR), validating patient information, verifying insurance coverage, collecting required payments, and supporting a high-quality patient experience. The role requires understanding and complying with state and federal regulations related to hospital registrations. The representative supports patient flow and clinic operations, helps patients understand account balances and payment options, assists with access to government and community resources, and coordinates referrals in accordance with payer requirements. The role also supports operational and performance-improvement initiatives, maintains accurate patient records and charges, manages cash according to established procedures, and may train and orient other team members when assigned.

Requirements

High school diploma or equivalent.
Six months of relevant experience in customer service, billing, registration, finance, or accounting in a medical office, hospital, or insurance office; a bachelor’s degree may substitute for the required experience.
Professional demeanor and excellent customer service skills.
Ability to multitask and use critical thinking.
Demonstrated computer literacy.
Ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

Accurately and efficiently register patients in Epic and manage patient flow through the clinic.
Monitor patient schedules and review accounts to determine financial responsibility and arrange payment plans for account balances.
Assist patients with access to government and community resources that can improve access to health care services.
Coordinate with physicians, nurse practitioners, and nursing staff to ensure referrals are completed in a timely manner and meet payer requirements.
Facilitate patient access to information, including MyChart access.
Accurately update patient records and enter or update charges as needed.
Support clinic, hospital, and health system initiatives to improve day-to-day operations.
Manage cash according to established policies and procedures, ensuring payments are credited accurately and cash is secured.
Meet site collection goals.
Support organizational performance excellence initiatives and perform duties in ways that improve patient outcomes and satisfaction.
Suggest improvements to the patient experience and environment of care in support of the organization’s Culture of Excellence.
Provide training and orientation for other team members when assigned.
Perform other duties as assigned or requested.