Patient Access Rep-Flex

Geisinger • Lewistown, PA

1d • Onsite

About The Position

The Patient Access Rep provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. It also assists with referrals and pre-certifications, medical record maintenance and releases, patient communications, and financial transactions. Work is typically performed in an office environment.

Requirements

• High school diploma or equivalent (GED).
• Clerical, communication, customer service, and confidentiality skills.

Nice To Haves

• At least 1 year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Read and interpret insurance responses and assign primary, secondary, and tertiary insurance according to general guidelines and insurance rank requirements.
• Provide required disclosures and privacy information and obtain legal and financial signatures.
• Explain financial obligations, notify patients or guarantors of anticipated responsibility for copays, deductibles, or coinsurance, and collect fees when appropriate.
• Explain and complete necessary regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process multi-channel messages about appointments, referrals, prescriptions, and complaints from patients or physicians.
• Post cash according to department guidelines.
• Follow organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Work independently on work queues to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations.
• Maintain confidentiality.
• Perform medical record maintenance and releases accurately.
• Assist with referrals and pre-certifications at the time of encounter.
• Use and maintain patient recall and reschedule lists appropriately.

Benefits

• Healthcare benefits for full-time and part-time positions from day one.
• Vision insurance.
• Dental insurance.
• Domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED