Patient Access Rep

Cardiovascular Institute of the South•Thibodaux, LA

23h

About The Position

The Patient Access Rep serves as the first point of contact for patients and callers at an assigned Cardiovascular Institute of the South location. The role manages a high-volume, multi-line switchboard, schedules patient appointments according to clinic guidelines and provider templates, and routes calls and messages to support clinic operations and continuity of care. The representative maintains accurate documentation in the medical record, meets or exceeds call-handling and productivity metrics, and delivers a positive patient experience through clear, courteous, respectful, and compassionate communication.

Requirements

Strong communication and listening skills with a customer-focused mindset.
Ability to work accurately and professionally in a fast-paced, high-call-volume environment.
Detail-oriented, with the ability to gather and document complete and accurate information.
Reliable and adaptable, and willing to support team needs.

Nice To Haves

Experience with multi-line phone systems.
Experience with scheduling software.

Responsibilities

Serve as the first point of contact for patients and callers at the assigned CIS location.
Manage a high-volume, multi-line switchboard accurately, efficiently, and professionally.
Schedule patient appointments according to clinic guidelines and provider templates.
Route calls promptly and accurately to support access to care and clinic operations.
Maintain accurate documentation and message routing within the medical record to support clinical teams.
Meet or exceed call-handling and productivity metrics.
Provide courteous, respectful, compassionate, and responsive interactions that uphold CIS’s patient-centered philosophy.
Support team needs to help ensure clinic success.

Benefits

Choice of three health insurance plans.
Dental insurance coverage.
Vision insurance coverage.
401(k) with company match and profit-sharing plan.
Company-paid short-term and long-term disability coverage.
Company-paid life insurance for the employee and family.
Access to company-provided training and educational resources.
Eligibility for annual merit-based performance increases.
Accrued General Purpose Time (GPT).
Eight company-paid holidays.
Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days.
Complimentary Employee Assistance Program (EAP) for employees and their dependents.