Patient Access Rep - CVH Primary Care @Minden Vlg - Full Time

WASHOE BARTON MEDICAL CLINIC•Gardnerville, NV

About The Position

The Patient Access Rep serves as the conduit for information flowing into and out of the physician practice. The role answers and triages patient and other pertinent phone calls, assesses patient needs, and helps provide solutions. It also schedules appointments, conducts patient callbacks, supports the practice team, and handles patient check-in and checkout activities, payment posting, and related records. The position obtains authorizations and coordinates referrals to outside vendors and physicians. The schedule is Monday through Friday, 9:30 a.m. to 6 p.m.; the start time may vary, and the role may cover the closing PAR shift.

Requirements

High school diploma or equivalent.
Reading, writing, organizing, and filing skills.
Professional telephone etiquette.
Previous customer service experience and customer service skills.
Computer and word-processing skills.

Responsibilities

Answer incoming telephone calls and triage patient calls by assessing each patient's level of need.
Direct callers to, or assist with, solutions; make follow-up calls as necessary and collaborate with Medical Assistants, physicians, and other medical facilities to resolve patient problems.
Respond to patient issues, develop solutions, and document interactions in the patient's electronic medical record.
File and scan information as needed.
Schedule new and existing patient visits, prepare patients for upcoming visits, mail required forms, and make reminder calls when appropriate.
Coordinate with Medical Assistants and physicians to maintain an efficient and effective schedule and serve as an ambassador to patients.
Ensure encounter forms are completed at the time of service and coding accurately represents the patient visit.
Post patient and third-party payments to the EMR, patient form, and scanned documents; collect copayments; check patients in; schedule CVH Radiology; check patients out; and schedule follow-up appointments.
Balance payments with remittance advice and prepare payments for deposit.
Obtain insurance authorizations for in-office procedures and tests and for services provided by outside vendors and physicians.
Send records to outside vendors and physicians to facilitate referrals, schedule referrals when appropriate, notify patients, and maintain accurate referral logs.

Benefits

Medical, vision, and dental coverage, plus a flexible spending account; benefit eligibility begins on the first day of the month following 30 days of employment for employees meeting the stated weekly-hours threshold.
Vanguard 401(k) with employer match.
Employer-paid Care Flight membership for the household for full-time employees.
Employer-paid basic life and AD&D insurance.
Supplemental insurance options, including critical illness, accident, short-term disability, and long-term disability.
Earned time off, sick leave, and paid holidays.
Nevada 529 College Fund.
Employee Assistance Program.
Employer-paid credit monitoring and identity theft protection.
Tuition reimbursement, Clinical Ladder, and HRSA Loan Repayment Program for qualifying positions.
Priority childcare enrollment with the Boys and Girls Club of Western Nevada for children ages 9 months and older.
Paid volunteer hours.