Patient Services Rep Primary Care Full time

Northwestern Memorial Healthcare•Sycamore, IL

4d•$19 - $25

About The Position

The Patient Services Representative reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role performs customer service and business office functions in a medical practice, providing patients and company representatives with a high level of service by phone and in person. The position is full time, 40 hours per week, and works a day shift.

Requirements

High school diploma or GED equivalent.
Zero to two years of experience in a customer service position.

Nice To Haves

Bachelor's degree.
One to three years of prior physician office experience.
Working knowledge of medical terminology.

Responsibilities

Greet patients and obtain required patient information.
Register patients, verify insurance information, and collect co-pays and outstanding balances.
Obtain and update patient demographic and company information.
Answer phones, schedule appointments, and direct and document patient calls as appropriate.
Coordinate scheduling of outside testing for patients.
Serve as a liaison between patients and the practice.
Provide back-up support for appointment scheduling.
Perform daily work in a manner that contributes to patient safety and confidentiality.
Complete daily reconciliation reports to ensure charges have been entered correctly.
Pull charts and prepare them for the next day's appointments; file completed patient charts daily.
File test and procedure results in patients' medical records after physician sign-off.
Liaise with company representatives or potential employees to ensure the correct services are provided.
Review Epic charts before appointments to ensure consents are within the past 12 months and insurance cards are current.
Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.