Patient Service Rep - Primary Care

Endeavor Health•Bolingbrook, IL

17h•$19 - $27•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Rep provides patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information system support. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, and obtains other information and signatures needed for these processes. The representative screens for third-party eligibility and enters medical necessity coding to support accurate payment. The role interacts with patients and families in a customer-focused manner, helping them understand hospital revenue cycle expectations and resolve personal liabilities through available payment options. The position is based at 130 N Weber Road in Bolingbrook, with occasional travel to other locations and flexible hours as operational needs require. It is full-time at 36 hours per week, with a schedule of Monday through Thursday, 8:00 a.m.–4:45 p.m.; Friday, 8:00 a.m.–3:30 p.m.; and one Saturday per month, 7:30 a.m.–12:30 p.m.

Requirements

High school diploma or GED.
Two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
Manual dexterity to operate various office machines.
Knowledge of health insurance, medical terminology, and anatomy.
Strong data-entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
A valid driver’s license is required if selected to perform related duties at an off-site location; if using a personal vehicle, the employee must maintain legally required automobile liability coverage, and evidence may be requested.

Nice To Haves

Associate degree in Business Administration or Management.
Bilingual skills.

Responsibilities

Provide timely and accurate pre-registration and registration services for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients.
Perform order management, charge capture, cash collection, and medical information system functions.
Collect, analyze, and record demographic, insurance/financial, and clinical information from multiple sources.
Obtain information and signatures required for registration and related processes.
Screen for third-party eligibility and enter medical necessity coding to support accurate payment.
Interact with patients and families in a customer-focused manner and help them understand hospital revenue cycle expectations.
Help resolve patients’ personal liabilities through available payment options.
Travel occasionally to other locations when required by operational needs.