Patient Services Rep Rheumatology Full time

Northwestern Memorial Healthcare•Warrenville, IL

About The Position

The Patient Services Representative performs customer service and business office functions in a medical practice office, reflecting Northwestern Medicine’s mission, vision, and values and following its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The representative provides a high level of service to patients and company representatives both in person and over the phone. The role includes greeting and registering patients; collecting and updating patient, demographic, insurance, and company information; answering calls and scheduling appointments; coordinating outside testing; and serving as a liaison between patients and the practice. It also supports daily office operations, patient safety and confidentiality, chart preparation and filing, charge reconciliation, review of Epic charts before appointments, and processing medical record requests according to protocol.

Requirements

High school diploma or GED equivalent.
Zero to two years of experience in a customer service position.

Nice To Haves

Bachelor’s degree.
One to three years of prior physician office experience.
Working knowledge of medical terminology.

Responsibilities

Greet patients as they enter the office.
Obtain required patient information and register patients, including verifying insurance information and collecting co-pays and outstanding balances.
Obtain and update patient demographic and company information.
Answer phones, schedule appointments, and direct and document patient calls as appropriate.
Coordinate scheduling of outside testing for patients.
Serve as a liaison between patients and the practice.
Provide backup for appointment scheduling.
Perform daily work in a manner that supports patient safety and confidentiality.
Complete daily reconciliation reports to ensure charges have been entered correctly.
Pull and prepare charts for the next day’s appointments and file completed patient charts daily.
File test and procedure results in patients’ medical records after physician sign-off.
Liaise with company representatives or potential employees to help ensure correct services are provided.
Review Epic charts before patient appointments to ensure consents are within the past 12 months and insurance cards are current.
Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.