Patient Access Rep - PRN Miami County Clinics
About The Position
The Patient Access Rep supports all three Miami County Clinic locations in a PRN, as-needed role. The position helps maintain smooth and efficient patient flow and provides quality customer service through front-office tasks, including greeting patients, verifying and updating patient information, scheduling and cancelling appointments, making appointment reminder calls, answering and routing telephone calls, collecting copays and outstanding balances, balancing payments, reconciling appointments, and filing, scanning, and copying documents. The role also serves as a liaison between patients and medical support staff, coordinates with insurance companies regarding referral information, and may help patients schedule specialist appointments or testing. The representative checks out patients, provides visit-specific information, schedules follow-up appointments, and maintains an orderly front desk and waiting area. When assigned electronic medical record access, the representative enters related clinical information accurately and promptly and participates as a member of the Patient Centered Medical Home Team. The role supports clinics in Louisburg, Osawatomie, and Paola. Scheduling opportunities are generally Monday through Friday, 8:00 AM to 4:30 PM, with additional Saturday coverage opportunities. Holiday-season availability is especially sought to provide additional coverage.
Requirements
- High school graduate.
- Previous related experience.
- Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.
Nice To Haves
- Previous healthcare experience.
- Dependability and flexibility, including availability to provide holiday-season coverage.
Responsibilities
- Greet customers promptly, courteously, and helpfully.
- Verify patient information and ensure patients complete and sign appropriate paperwork.
- Obtain copies of insurance cards and driver licenses and accurately enter or update patient demographic and insurance information in the computer system.
- Compile and maintain forms and documents in patient medical records.
- Schedule, coordinate, and adjust patient appointments based on patient requests, provider schedules, and system capabilities; follow no-show procedures and make appointment reminder calls.
- Answer and screen telephone calls, take complete messages including necessary triage information, and route or transfer calls to appropriate staff.
- Distribute information to nursing and medical support staff accurately, courteously, and promptly.
- Collect patient copays and outstanding account balances consistently.
- Prepare office batches and balance patient payments at the end of each workday.
- Liaise between patients and medical support staff.
- Communicate with insurance companies regarding referral information and assist patients with scheduling specialist appointments or testing.
- Check out patients, provide visit-specific information, and schedule future appointments.
- Maintain a clean, orderly front desk and waiting area.
- When granted PAR/Clinical access to the electronic medical record, enter clinical information related to assigned tasks accurately and promptly.
- Participate as a member of the Patient Centered Medical Home Team.
- Perform the professional, clinical, or technical competencies of the assigned unit or department and other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
