Patient Access Rep I, 0.6 Evenings

Franciscan Alliance, Inc.•Mooresville, IN

7d•Onsite

About The Position

The Revenue Cycle Patient Access Representative performs tasks related to pre-registration, registration, patient financial counseling, and collection of patient co-payments and other liabilities. The role collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance. It provides information to patients or their representatives, supplies other information required by federal and state guidelines, and ensures patient information meets quality and regulatory standards. The representative compassionately discusses patients’ responsibilities for copayments, prepayments, and outstanding balances. This part-time position is based in the Emergency Department at Franciscan Health Mooresville Campus. The schedule is 3:00 p.m.–11:30 p.m. on Monday, Thursday, and Saturday during the first week of the pay period, and Sunday, Monday, and Thursday during the second week. The position includes every other weekend and holiday.

Requirements

High school diploma or GED.
Ability to compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.

Nice To Haves

Associate's degree.

Responsibilities

Enter insurance policy and group numbers, addresses, and telephone numbers.
Interview patients and/or family members to obtain registration information.
Enter patient billing and clinical data.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone pre-registrations to maintain patient flow.
Collect patient liabilities, including copayments.
Provide patients or their representatives with information and ensure information meets quality and regulatory standards.