Patient Access Rep I

BJC HealthCare • Farmington, MO

2d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, professional, patient-focused service. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to connect with people experiencing a range of medical needs and acuity. Accurate demographic and insurance information, benefit verification, point-of-service collections, and selection of the correct patient in the Master Patient Index support patient safety, reimbursement, and denial prevention.

The position performs hospital registration and scheduling across multiple BJC systems. It verifies patient identity and insurance, scans and retrieves documents, validates orders, and provides procedure preparation instructions and information about financial responsibilities and applicable payments. The role also applies regulatory requirements and maintains accurate clinical, financial, and billing records. This is a safety-sensitive position requiring constant alertness and safe work practices.

The position is PRN. The stated schedule requires 10 shifts every six weeks, including 16 weekend hours, and two holidays per year if needed. Additional shifts may be available for employees who want them.

Requirements

• High school diploma or GED.
• No experience required.
• Friendly demeanor, exceptional attention to detail, and professional, patient-focused communication.
• Ability to apply critical thinking and maintain accurate patient records.
• Ability to work in a constant state of alertness and safely.

Nice To Haves

• Associate's degree.
• Less than two years of experience.
• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Use critical thinking to solve problems, anticipate patient needs, and respond appropriately.
• Communicate professionally and positively with patients, families, and coworkers in person, by computer, and by phone.
• Register and schedule patients in multiple BJC systems.
• Verify patient identity and insurance, scan and retrieve documents, and maintain accurate patient records.
• Select the correct patient from the Master Patient Index (MPI).
• Validate that orders are complete, signed by the ordering provider, and specify the correct test.
• Provide patients with preparation instructions for scheduled procedures and education about financial responsibilities.
• Collect applicable patient payments.
• Understand, explain, and enforce compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
• Ensure each patient completes a HIPAA acknowledgement.
• Work in a constant state of alertness and in a safe manner.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED