Patient Access Rep I

BJC HealthCare • Florissant, MO

2d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, professional customer service consistent with its mission, vision, values, and service standards. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, professionalism, attention to detail, and the ability to make personal connections with patients whose medical needs and acuity vary.

The position supports accurate patient identification and records, reimbursement, and prevention of denials through collection of demographic and insurance information, benefit verification, and point-of-service collection. It includes hospital registration and scheduling across multiple BJC systems, validating orders, verifying insurance, and communicating procedure preparation instructions and financial responsibilities. The role also requires understanding and applying relevant regulatory and compliance requirements. This is a safety-sensitive position requiring constant alertness and safe work practices.

This is a part-time role working Saturday and Sunday from 2:30 PM to 11:00 PM, with one holiday per year.

Requirements

• High school diploma or GED.
• No experience required.
• Professional, positive, patient-focused communication skills.
• Critical-thinking and problem-solving skills, attention to detail, and ability to maintain accurate patient records.
• Ability to work in a constant state of alertness and in a safe manner.
• Ability to understand and apply the listed regulatory and compliance requirements.

Nice To Haves

• Associate's degree.
• Less than two years of experience.
• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Use critical thinking to resolve varied situations, anticipate patients’ needs, and respond appropriately.
• Communicate professionally and positively with patients, families, and coworkers in person, by computer, and by phone.
• Maintain patient experience, reimbursement, and record integrity by accurately selecting the correct patient in the Master Patient Index (MPI).
• Perform hospital registration and scheduling within multiple BJC systems.
• Ensure proper patient identification; register and schedule patients; verify insurance; and scan and retrieve documents.
• Validate that orders are complete, signed by the ordering provider, and specify the correct test.
• Provide patients with procedure preparation instructions and education about financial responsibilities, and collect applicable payments.
• Understand, explain, and enforce compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
• Complete a HIPAA acknowledgement for each patient.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED